Harish,<br><br>To be honest, don't you think social CRM boils down to adding another app to the CSR desk? Sure it would be great is this was integrated to a broader customer profile, but as a starting point it's no different fielding a "call" via a social channel than it is via the phone.<br><br>- Tewks<br><a href="http://www.themarketingmojo.com" rel="nofollow">www.themarketingmojo.com</a>
↧