By: Nishith Gupta
Hi Harish,<br><br>You have certainly raised a very valid point. I think it boils down to how best you can leverage the social media channel for enhancing the organization's CRM...
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By: Mark A Carbone
Great comparison!! It's so true. I see it all the time. We are in the infancy of this new way of “Stakeholder” Service and the tools are very difficult to use efficiently. I'm working so hard to give...
View ArticleBy: Tewksbum
Harish,<br><br>To be honest, don't you think social CRM boils down to adding another app to the CSR desk? Sure it would be great is this was integrated to a broader customer profile, but as...
View ArticleBy: Harish Kotadia, Ph.D.
@nishith_gupta<br><br>Thanks for your comment. You are right in that the scope of how one can integrate social media with CRM is immense and because of lack of better understanding, use...
View ArticleBy: Harish Kotadia, Ph.D.
@nishith_gupta<br><br>Thanks for your comment. You are right in that the scope of how one can integrate social media with CRM is immense and because of lack of better understanding, use...
View ArticleBy: Harish Kotadia, Ph.D.
@nishith_gupta<br><br>Thanks for your comment. You are right in that the scope of how one can integrate social media with CRM is immense and because of lack of better understanding, use...
View ArticleBy: Harish Kotadia, Ph.D.
@markacarbone<br><br>Thanks for visiting my blog and for sharing your thoughts. Much appreciated!<br><br>You are right, we are in the infancy of this new way of "Stakeholder"...
View ArticleBy: Harish Kotadia, Ph.D.
@markacarbone<br><br>Thanks for visiting my blog and for sharing your thoughts. Much appreciated!<br><br>You are right, we are in the infancy of this new way of "Stakeholder"...
View ArticleBy: Harish Kotadia, Ph.D.
@markacarbone<br><br>Thanks for visiting my blog and for sharing your thoughts. Much appreciated!<br><br>You are right, we are in the infancy of this new way of "Stakeholder"...
View ArticleBy: Harish Kotadia, Ph.D.
Thanks Tewksbum for your comment, much appreciated! <br><br>What I have highlighted in my post is the importance of "Social" dimension of Social CRM. It is different from CSR answering...
View ArticleBy: Harish Kotadia, Ph.D.
Thanks Tewksbum for your comment, much appreciated! <br><br>What I have highlighted in my post is the importance of "Social" dimension of Social CRM. It is different from CSR answering...
View ArticleBy: Harish Kotadia, Ph.D.
Thanks Tewksbum for your comment, much appreciated! <br><br>What I have highlighted in my post is the importance of "Social" dimension of Social CRM. It is different from CSR answering...
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By: fiona
love your post, thank you! Just starting up a new business with a doctor and online sales and want to implement all the systems just right from the star.. (ok you can all laugh So picking the correct...
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By: fiona
love your post, thank you! Just starting up a new business with a doctor and online sales and want to implement all the systems just right from the star.. (ok you can all laugh So picking the correct...
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