@markacarbone<br><br>Thanks for visiting my blog and for sharing your thoughts. Much appreciated!<br><br>You are right, we are in the infancy of this new way of "Stakeholder" Service and the tools are difficult to use. <br><br>We need few good use cases and case studies, and companies will go up the learning curve very fast. I guess we will see this happen in the next year or so. <br><br>This underscores importance of hiring good talent when it comes to Social Media marketing and Social CRM to leverage on the "opportunity being left on the table" as you rightly point out!<br><br>Thanks again for your comment and kind words!<br><br>Harish Kotadia, Ph.D.
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