@nishith_gupta<br><br>Thanks for your comment. You are right in that the scope of how one can integrate social media with CRM is immense and because of lack of better understanding, use cases and case studies, Social Media is used as a channel to monitor various queries and to launch campaigns. <br><br>IMHO companies will go up the learning curve very fast and in the next 12-18 months time frame, we will see companies engage their customers on Social channels in a much better way.<br><br>Thanks again for your comment and kind words, much appreciated!<br><br>Harish Kotadia, Ph.D.
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